VSP Delivers Self-Service to 12M with Five9 IVA
![case study](/sites/default/files/styles/resource_full_main_image/public/2024-07/Cover_Case_Study_VSP.png?itok=qwkHhnA7)
A leader in vision care, VSP had an on-premises contact center that couldn’t scale, keep IVA management costs down, or support a remote workforce. Five9 came to the rescue.
See how:
- VSP saved millions by owning IVA management.
- The company reduced support costs by two FTEs.
- Its contact center enabled a 100% remote workforce.