Contact Center Resources: Get to Know the Five9 Cloud

Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality.

Accelerate remote agent deployment in emergency situations

Five9 Engagement Workflow makes it easy to collect and leverage important data and understand customer intent, helping you deliver a service experience tailored to each customer’s needs. Improve self-service, customer engagement, and agent productivity by using this powerful tool.

Five9 Digital Outreach increase results for your outbound campaigns and improves customer satisfaction.

Engaging with customers is more important than ever, especially the ability to do so through an omnichannel experience. The Five9 Adapter for Salesforce allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

Streamline the quality management process. Reduce risk and human bias while increasing agent performance.

With Five9 Agent Desktop Plus, agents are equipped to provide more personalized customer service by understanding customers’ journey and history prior to their current interaction, while meeting them on their channel of choice.

Ygrene provides residential and commercial property owners with access to affordable financing for energy-efficient, renewable energy, water conservation, and natural disaster protection improvements. An alternative to traditional options, approval is based primarily on property equity and is repaid through property taxes. To better serve its customers, Ygrene had reached the decision to migrate from a cloud platform to one that would improve uptime and provide out-of-the-box features that include interactive voice response (IVR) and intelligent virtual agent (IVA).

As Work Connect Project (WCP) was building out its mission to help hourly waged employees in need of emergency funding and job opportunities during the COVID-19 pandemic, the organization realized that it needed a cloud contact center as a service (CCaaS) provider to easily collaborate since everyone worked remotely. WCP selected Five9 due to its ability to rapidly deploy, scale as needed, and handle high call volumes.

Vibrant Credit Union serves more than 50,000 members across the United States with 26,000+ calls and 800+ chats a month. Headquartered in the Quad Cities region of Illinois, Vibrant provides members nationwide with personal and business banking, investments, auto loans, and mortgages. Vibrant decided it needed to change its existing cloud contact center and phone providers after losing confidence in its previous vendor after many challenges.

Regent University wanted to improve its communications channels and scale to meet growth goals. With Five9, they were able to move to the cloud with ease and scale on demand, enable an omnichannel experience so students could interact on their channel of choice and leverage workforce management and workforce optimization to improve agent scheduling and efficiency.

An intelligent cloud contact center allows you to unlock customer insights and intelligence, making it possible to deliver extraordinary experiences your customers will love.

Cisco Contact Center Enterprise and Express users are in good hands with Five9. We have many former Cisco leadership and technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

Discover how a modern cloud contact center helps state and local governments meet citizen expectations under ordinary circumstances and when the next disaster strikes.