Contact Center Resources: Get to Know the Five9 Cloud

As intelligent cloud contact centers increasingly take center stage for their ability to deliver more connected customer experiences, now’s the time to reimagine the possibilities of your contact center so you can take your customer service to the next level.

Read this white paper to learn what today’s retail customers expect when they contact customer service, the challenges of delivering modern customer experiences, and how Under Armour moved to the cloud and achieved over $1 million savings in call reduction.

This whitepaper is designed to help your evaluate how the Five9 Intelligent Cloud Contact Center can help maintain and fit into your current or developing business continuity plan. After reading this, you will have an understanding of how Five9 delivers the most trusted and reliable cloud contact center in the industry.

Business Continuity for Contact Centers

If the disruption caught your organization off guard and you were unable to provide the type of communication experiences and level of care today’s patients and members expect, now’s the time to migrate to the cloud so you can deliver healthcare anywhere, anytime.

Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? 

Exploring the impact customer wait times have on customer service and how brands can help improve call handling, streamline customer care operations, and boost their bottom line.

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

Join Nextiva and Five9 as they discuss the future of UCaaS and CCaaS and how to create seamless customer experiences.

Find out how Five9 and Lucency are helping businesses eliminate expensive leaks in this massively critical stage in the e-commerce journey.

Customer returns don’t have to be the bane of ecommerce. Watch this video to discover new ways to improve the returns process in the retail contact center with artificial intelligence, biometric security, and workflow automation. 

Join this executive fireside chat as Leslie Stretch, CEO of Medallia and Rowan Trollope, CEO of Five9 discuss how leading experience management technologies are empowering global customer experience leaders with the customer feedback they need to measure the value of their customer experience initiatives and provide actionable insights.

Join CMSWire and a panel of executives from Salesforce, Slalom and Five9 for this live hour-long webinar about Castlight Health’s efforts to maintain business continuity for their customers. We’ll discuss the importance of reimagining the customer experience and its impact on ROI.

In an on-demand executive roundtable webinar, Rowan Trollope, CEO of Five9 and Eric S. Yuan, CEO of ZOOM, discuss the accelerated adoption of cloud communications and how it will change the future of our work environment.

WFO helps you manage your contact center more effectively, streamline operations, control costs, and deliver more human customer experiences – all from the cloud.

See how the Five9 integration with ServiceNow helped a customer improve their bottom line while delivering exceptional customer service.

Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk you through self-service strategies, process automation, and advanced conversational AI capabilities to help you make every customer interaction matter while allowing service to become a major source of revenue generation.

Join Erin and Chirag Patel, Director of Global Network Solutions, as they break down the importance of being STIR/SHAKEN compliant and how you can ensure customers can trust that every call you make came from you and thereby increase your contact and response rates.

Join Erin Wilson, Sr. Technical Marketing Manager, and Terry Goddard, Regional Director of Professional Services, as they discuss the importance of moving your contact center to the cloud to ensure business continuity, maintain security and compliance and drive increased productivity, and customer satisfaction levels.

The BPO market is expected to reach $435.89bn by 2028. Join Erin and Paul Bernardo, Sr. Enterprise Solution Consultant, as they discuss how the BPO market is transforming and share practical ways to take your BPO to the next level, as well as some CX scary stories and how to avoid them.

The contact center can be a challenging place to work. Boring one moment and emotionally charged the next. With Five9 Gamification contact center managers can help to temper this by first identifying and then rewarding agent behavior to help agents build positive work habits.