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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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When It Comes To Sales and Customer Service, Five9 is Winning

Here at Five9, we’re constantly driven by what innovations make our customers’ lives easier. Solving their challenges makes our jobs so rewarding.
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Dan Burkland President

Dan Burkland is responsible global sales, including all direct, channels and business development across all markets, as well as all implementation, professional services, and customer support organizations.

Since joining Five9 in 2009, he has grown annual revenues from under $20M to over $1200M. Dan is also responsible for all implementation, professional services, and customer support organizations.

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Never Leave a Partner Stranded [Podcast]

I recently joined Jen Spencer, VP of Sales and Marketing at Allbound, to discuss creating the optimal team to compete and win with the partner, prioritizing your partner needs, and more on this episode of The Allbound Podcast.
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3 Businesses That Said Goodbye to Their Legacy Solutions

It’s the first day of spring and that means it’s time to do spring cleaning. One of the things you probably want to look at first is your contact center. Of the 15.8 million contact center agents around the world, 90% of these agents are operating on legacy, premise-based solutions.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Plan Your Enterprise Connect 2017 Schedule with Five9

Events can be overwhelming if you're not prepared with a plan, including insights you hope to gain and sessions to see. We can help you prioritize your schedule with these Five9 activities, to better maximize your time at Enterprise Connect.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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6 Reasons To Not Neglect Your Customer Service

Customer service has evolved a lot in a short time. One of the biggest groups of consumers today wouldn’t even think of dialing an 800 number to solve a problem.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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How AI Could Get It Wrong for CX

Artificial intelligence (AI) is the future of customer experience (CX). Having machines that predict what customers do can only help CX, right?
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Colin Shaw
Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of six best-selling books and an engaging keynote speaker & also recognized as one of the original top 150 Business Influencers by LinkedIn. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.
 
Follow Colin Shaw on Twitter @ColinShaw_CX.
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Yes, Good CX is Tied to Revenue Gains

"Of course we want to value customers, but is doing so definitely tied to revenue?" The answer is unequivocally yes.

Call 1-800-553-8159 to learn more about Five9

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