Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Customer Focus Pays Big Dividends for Five9

Customer focus. Every company claims it's a top priority but for Five9 it's THE guiding principle. I joined Five9 in November to build a customer advocacy marketing program and I quickly figured out a key pillar of the company's tremendous success.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

5 Things You Should Know Before Moving Your Contact Center to the Cloud

Cloud

Even if the rest of the business applications have moved to the cloud, the contact center is one of the last applications to be modernized.

Five9

Cloud Contact Centre and CRM Solutions - The Perfect Combination

Cloud

Today, more and more enterprises are adopting cloud-based technology in all areas of business operations to bring greater benefits, like cost savings, ease of integration, and scalability.

Announcing the Global Partnership of Verint and Five9

Verint recently announced the new partnership where Five9 will resell the complete Verint Enterprise Workforce Optimization suite.

Walt Rossi VP Business Development

Walt Rossi is responsible for Five9’s ecosystem of technology partners and strategic alliances. Since joining Five9 in 2014, Walt has built partnerships with leading companies including Salesforce, Oracle, Microsoft, Zendesk and ServiceNow influencing over half of Five9’s new business. Before joining Five9, Walt has led marketing and business development teams for rapid growth companies including IBM/Demandtec, HP Software, Questra, Valdero, Kana, and Teredata. Walt holds a B.A.

Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Once Again

Five9

On the topic of customer experience, Gartner has just released its second ever Magic Quadrant for Contact Center as a Service, North America with Five9 positioned as a Leader.

Mayur Anadkat

3 Ways to Uber-fy Your Business By Attending a User Conference

At Five9, we just wrapped up our second user conference in Washington D.C. last week and now I’m understanding the true value and benefit of hosting a user event for our customers and partners.

Five9

It's National Customer Service Week, And You Are in the Age of the Customer

Five9

Big e-commerce companies, such as Amazon, have raised the bar for customer service expectations. Everyone else is playing catch-up to keep up with these expectations. And when you are a representative on the other side it can be tough to handle a positive customer service situation if you aren’t given the right tools to succeed.

Sabine Winterkamp Vice President of International Marketing

Five9 Blog

Customer Focus Pays Big Dividends for Five9

5 Things You Should Know Before Moving Your Contact Center to the Cloud

Cloud Contact Centre and CRM Solutions - The Perfect Combination

Announcing the Global Partnership of Verint and Five9

Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Once Again

3 Ways to Uber-fy Your Business By Attending a User Conference

It's National Customer Service Week, And You Are in the Age of the Customer

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