Gamification is an increasingly critical play for today’s call centre Managers. Get it right and agent loyalty, retention and call centre profitability soar. Mark Plant from Five9 Reimagines CX with gamification and more than a little help from Five9 Partner friends at Telefónica Tech UK&I.
The Five9 Global Partner Ecosystem is an extremely important facet of Five9’s holistic operation. We value our partners greatly, and we make sure to choose partners who align with our vision to help organizations reimagine their customer experience strategy. That’s why we’re excited to announce that we’ve recently entered a teaming agreement with Bolt Data.
Have you ever urgently needed written information from a bank to apply for a home loan just to wait on hold after calling the bank’s help line? After what feels like forever, you are finally connected to a representative but as luck would have it, they aren’t authorized to type a letter on the bank’s letterhead.
Deploying Workforce Optimization into your contact center can deliver significant improvements in agent efficiency and performance resulting in happier agents and more satisfied customers. Learn how our WFO calculator can help benefit your contact center operations:
We make optimization decisions every day without realizing it. Do I buy the lower cost store brand or the higher cost name brand? Given my shopping list, what’s the quickest route through the store to get everything on it?
Workforce optimization (WFO) can deliver significant operational benefits to the contact center. There are some common mistakes, however, when rolling out a WFO solution that can weaken or make it difficult to obtain full benefit. Here are five of them:
Today’s customers are more demanding than ever and they want to engage with a brand how and when on their own terms. This means that for businesses to succeed they need to step up their digital engagement strategies.
COVID threw the world for a loop. Thousands of folks have been forced into remote work. It can be hard and not everybody is built for it. But if you’ve been forced into remote work, how can you get the most out of it?
