Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 Named to 2024 Fortune Best Workplaces in Technology List

At Five9, we view our people as our most valuable asset, and this fundamental belief guides our every action and shapes our approach to cultivating a positive workplace culture.

Tricia Yankovich

Blue background with white text "New Era of CX Award"

Why Your New Era of CX 2024 Award Entry Matters More Than You Think

One of the biggest joys of being VP of Customer Experience at Five9 is celebrating all our amazing customers who are rockstars at CX innovation! This year, we’re hosting the New Era of CX Awards to recognize, honor, and showcase organizations that are literally redefining CX and AI in their businesses. We want you to enter and, personally, I really want to read your story because YOU are why all of us at Five9 love what we do!

Jenn MacIver Edwards VP of Customer Experience

Elevating Joint Value to Transform CX in Our ServiceNow Partnership

As we continue to strengthen our partnership with ServiceNow, I’m thrilled to share some updates on our recent work and what’s on the horizon. Our collaboration with ServiceNow is reaching new heights, and I want to focus on three key areas that highlight the strides in innovation we’re making together.

Travis DeBell Regional Alliance Manager, Business Development

Road to Dreamforce Part 2: The Power of Five9 and Salesforce Integration

Organizations are constantly seeking ways to enhance their customer experience and streamline operations. This is where the powerful integration of Five9 and Salesforce comes into play – a product built off 15+ years of strategic alignment and over 1200 joint customers. Five9 is a top global ISV AppExchange partner with Salesforce, delivering unparalleled trust and customer success with one of the most robust Contact Center as a Service (CCaaS) integrations in the Salesforce ecosystem.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Trailblazing the AI Frontier: Five9 and Salesforce's Prelude to Dreamforce Part 1

Dreamforce 2024, the premier AI event of the year, is taking over downtown San Francisco from September 17-19. As the world’s largest and most trusted gathering on AI, Customer Relationship Management, and digital transformation, Dreamforce is where visionaries and innovators come together to reimagine the future of business. At Five9, we’re thrilled to help sponsor yet another year of Dreamforce, and we’re particularly excited to share the dreamy AI solutions we’ve been developing to transform CX.

Sean O'Connell Sr Partner Marketing Manager

Unlocking the 'Brain' of CX: How GenAI-Powered Voice of Customer Intelligence Transforms Your CX

In the fast-paced world of customer experience (CX), businesses are actively seeking ways to understand and respond to customer needs in real-time. Generative AI, particularly within contact centers, is a game-changer in this area as it offers unparalleled capabilities to analyze customer interaction data and drive meaningful improvements

Frank Chevallier VP, Product Management

Five9 and Acqueon: A Big Step in Advancing the Five9 Vision

August 27, 2024 UPDATE: We’re excited to share that we’ve completed our acquisition of Acqueon

In today’s competitive landscape, consumers increasingly expect seamless and personalized experiences designed to exceed their expectations. Conversely, brands increasingly want to proactively reach customers for sales, e-commerce, bill pay, or appointment reminders, in addition to service and support.

Mike Burkland Chief Executive Officer