Five9 Genius AI Process: 4 Steps to Delivering Business Value with AI
AI for CX is essential, but this technology is complex and rapidly evolving. Successfully implementing AI requires a trusted partner.
At Five9, we don't just build you AI-powered CX products — we'll help you create a custom AI roadmap then guide you through every step of the journey. Our 4-step Genius AI Process optimizes your CX with a tailored approach that includes data enrichment, gap analysis, personalized experience design, and more.
AI and Automation
Optimize every customer touchpoint with our AI contact centre solutions.
Voice IVAs
AI-driven voice service automates tasks, quickly resolving routine issues and transferring complex ones to live agents.
Digital IVAs
Natural, personalized digital self-service across web chatbots and social media messaging with rich media controls.
AI Authentication
Improve security and deliver smooth CX with voice authentication powered by voice biometrics.
AI Knowledge
Use GenAI and Retrieval Augmented Generation (RAG) to identify and summarize relevant, trusted answers from customer knowledge assets.
AI Agent Assist
Help agents succeed with real-time guidance and AI-driven automation — happier agents means happier customers.
AI Transcription
Real-time transcription enables agents to quickly reference and accurately address customer issues — no notetaking needed.
AI Summaries
Use GenAI to generate custom summaries with customer call transcripts in seconds.
AI Insights
Use GenAI to gain actionable conversational insights faster and with less effort than ever before.
Workflow Automation
Do more with less — use multi-event triggers and business rules across applications to eliminate manual processes.
IVA Studio
A powerful visual, no-code platform for easily building, managing, and deploying Five9 IVAs across channels.
GenAI Studio
Leverage a centralized hub for building, deploying, and testing GenAI prompts across all Five9 AI applications.
Future Proof Your Contact Centre with Five9 Genius AI
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Responsible AI
We prioritize your data privacy. We limit the data we send to third-party AI vendors to what’s essential for service. Strong guardrails anchor your AI models with your own data and knowledge.
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Embedded AI
AI is embedded into the fabric of our Intelligent CX Platform and every contact centre application, allowing you to deliver a seamless and connected experience.
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Practical AI
We focus on making AI accessible, easy to use, and ensuring quick time to value. We focus on features and functionalities that deliver tangible CX results.
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Engine-Agnostic AI
We design our AI services to be engine-agnostic, which ensures we always capitalize on the latest innovations with leading conversational and generative AI engines.
Use AI to turn returns into upsell opportunities, enhancing experiences for customers and agents while cutting costs.
We were very careful about striking the right balance between self-service and agent support. Five9 IVA has worked very well in providing the answers to our most common questions, which allows our agents to handle more complex patient inquiries.
Resources To Help You Get Started
Metrigy Report
Deep dive into conversational and GenAI strategy, adoption trends, and use cases. Uncover how AI drives business metrics, efficiency, and KPIs.
Frost and Sullivan Report
Unlock the power of GenAI in your contact centre. See how LLMs can enhance CX for organizations of all sizes.
Aragon Report
Out of 20+ service providers, the Aragon Research Globe™️ for Conversational AI in the Intelligent Contact Centre (ICC) 2024 report named Five9 a Leader.
Opus Report
Opus named Five9 a Leader among conversational AI and enterprise intelligent assistant solutions.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
