Leverage Automated Dialers from Five9 to Maximize Efficiency
Five9's automated smart dialing features reduce time wasted dialing and waiting for no-answers and allow your contact centre or call centre debt collections agents to focus on the live connections they make. The Predictive Dialer software intelligently calculates dialing rate based on agent availability and historical data. The Power Dialer gives you maximum control by letting you set your own dialing rate and help automate collections software. And the Predictive Dialer pops debtors' information to agents' screens in order to better inform them and help them make the most out of each interaction.
Case Study: USCB America
Accounts Receivables leader USCB America was looking for a proven, flexible contact center platform that would help them achieve their goals of higher debt recovery rates. Find out how Five9 helped them execute campaigns for successful receivables management.
At a moment’s notice we can design and deploy new campaigns and report results immediately.
Increase Recovery Rates
Five9 automated dialers filter out no-answers and voicemails, allowing your agents to contact more debtors each day. Real-time and historical reporting enables you to identify optimal times to reach debtors and maximizes your chances of debt recovery.
Reduce Operational Costs
Eliminate the time waste of manual dialing and maximize your agents' effectiveness by allowing them to focus on making the most of live connections using the Five9 Predictive Dialer.
Enhance Agent Effectiveness
Agents can review important details about each debtor, take notes, and use scripts to ensure consistent and effective communication while maximizing debt recovery.
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Bringing Joy to CX
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritize Your Customers
Adopt the cloud contact center to meet your business needs – not the other way around.
Explore Our Portfolio
Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our Awards
Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional Services
Bringing Joy to CX
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.
Customer First
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritize Your CustomersCompletely Customizable
Adopt the cloud contact center to meet your business needs – not the other way around.
Explore Our PortfolioAlways Innovative
Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our AwardsAt Your Service
Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional Services
