Strategic Guidance for Value-Driven Deployment
Experience a seamless journey with our dedicated team of trusted advisors committed to your managed contact centre. We guide you through every stage of implementing your new technology solution, ensuring a swift, accurate setup aligned with your business objectives.
Five9-certified subject matter experts bring extensive industry experience among cloud professional services and more, offering tailored solutions and unwavering Five9 support. We prioritise customer satisfaction, reflected in our industry-leading Net Promoter Scores (NPS). Partner with us for a transformative, customer-focused experience.
Core Voice Services
- Five9 offers various options for core voice services packages. With countless successful engagements, we continuously fine-tune best practices to deliver custom solutions for each client.
Optimization Services
- Gain greater efficiencies and additional value from your Five9 platform with add-on consulting engagements for customization and efficiency-related process improvements.
WEM and Reporting Services
- Deploy Five9 and partner WEM solutions, such as interactive analytics, WFM, quality management, speech analytics, and call/screen recording with add-on packages.
Our Professional Services Methodology
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Initiation
Initiation includes identifying project roles, gathering workflow information and documentation, and preparing for definition.
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Definition
Definition includes understanding key business outcomes, designing the solution, and mapping the schedule and critical path.
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Configuration
Configuration focuses on building the Five9 solution to meet your requirements, plus training and go-live preparation.
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Deployment
Deployment includes a controlled launch with live calls, configuration modifications, and monitoring agent and resource adoption.
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Adoption
Adoption steps include solution optimization, regular status meetings, and gap analysis for training, configuration, and process.
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Sustain
Sustaining activities include implementation sign-off and the transition to customer support and account management teams.
Learn more about the care the Five9 Services team delivers during implementation and their continued support for your success.
Five9 service and support was big, and the whole implementation process went very smoothly.
Bringing Joy to CX
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact centre through an open platform and powerful product suite.
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritise Your Customers
Adopt the cloud contact centre to meet your business needs – not the other way around.
Explore Our Portfolio
Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our Awards
Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional Services
Bringing Joy to CX
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact centre through an open platform and powerful product suite.
Customer First
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritise Your CustomersCompletely Customisable
Adopt the cloud contact centre to meet your business needs – not the other way around.
Explore Our PortfolioAlways Innovative
Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our AwardsAt Your Service
Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional ServicesCall 1-800-553-8159 for More Information
