Leverage AI, Customer Data, And More To Improve The Customer Journey
Tools to interpret unstructured data (such as an email), customer data (from CRM), context (from self-service), and the ability to leverage AI let you understand customer intent and deliver service tailored to customers’ needs. Five9 Engagement Workflow allows you to collect and leverage customer data and interaction context within an easy-to-use customer engagement strategy. Self-service applications like our contact centre or call centre workflow platform can increase customer resolution and, when assistance is needed, utilise agent engagement to connect customers to agents with the right skills to help.
Manage Your Customer Experience From A Single Environment
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Build Powerful Self-Service Solutions
It’s easy to build self-service applications with Five9 Engagement Workflow.
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Route Customer Interactions to the Right Resource – Anywhere in the World
Five9 Omnichannel gives your service and sales organisations the ability to interact with customers across all channels from a single environment.
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Omnichannel
Engagement Workflow delivers interactions to your agents, regardless of the customer communication channel, along with a “screen pop” that provides them with a complete picture of each problem before they engage customers.
In the next 5 years, contact centres will undergo more change than in the last 25.
I’ve leveraged Five9 as the backbone of a call center across two companies and have had an excellent experience working with both the software itself and Five9’s implementation and support staff.
Intelligently Route Interactions
- Voice
- Messaging (Chat, SMS, Social)
- Mobile
Agent Guidance
- Gather data from a broad set of customer information systems
- Collect and utilise customer intent from self-service interactions
- Build automated workflows to automate tasks with Five9 Workflow Engagement
Build Self-Service Solutions
- Multilingual audio and visual prompts
- Intelligent virtual agents
- Speech recognition
- Text-to-speech
Resources To Help You Get Started
Five9 Engagement Workflow
Improve self-service, customer engagement, and agent productivity by using this powerful tool.
Five9 Digital Engagement
Create connected customer journeys across voice, email, chat, SMS, and social messaging channels.
Five9 Intelligent Virtual Agent
Automate interactions with customers and help agents deliver a more human experience.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
