Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Ten Reasons to Move Your Contact Center to the Cloud (Part 2)

Cloud

If you missed last weeks post, which includes reasons 1-5, you can read it here.

Liz Osborn

Ten Reasons to Move Your Contact Center to the Cloud

Cloud

Liz Osborn

Counting on the Cloud During an Emergency (Part 2)

Cloud

Tom Schollmeyer

Call Center Performance

Employee Engagement

Standard Call Center Metrics

There are many standard traffic measurements (performance metrics) that can be performed on a call center to determine its performance levels. However, the most important performance measures are:

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Counting on the Cloud During an Emergency (Part 1)

Cloud

Hurricane Sandy No one knows exactly when disaster will strike but it's possible to be prepared. People in the San Francisco Bay Area keep extra bottles of water in case of an earthquake. Mid-West residents have first aid kits and battery operated radios at the ready in case of a tornado.

Tom Schollmeyer

2013 Contact Center Report

Five9

Today’s modern consumers have incredibly high customer service expectations. And, if those expectations are not met, consumers not only stop doing business with a company, they become enraged and retaliate.