Five9 Blog

  Valentine's Day can be stressful, but staying in a relationship that should have ended long ago makes it even worse. With this in mind, here are five reasons why you should break up with your on premise contact center provider today. 1. They can be difficult: Having a partner that always makes the simplest things complicated can be exhausting.

If you missed last weeks post, which includes reasons 1-5, you can read it here.

Standard Call Center Metrics

There are many standard traffic measurements (performance metrics) that can be performed on a call center to determine its performance levels. However, the most important performance measures are:

No one knows exactly when disaster will strike but it's possible to be prepared. People in the San Francisco Bay Area keep extra bottles of water in case of an earthquake. Mid-West residents have first aid kits and battery operated radios at the ready in case of a tornado.

Today’s modern consumers have incredibly high customer service expectations. And, if those expectations are not met, consumers not only stop doing business with a company, they become enraged and retaliate.