Five9 has acquired Acqueon Learn More
Join us in Barcelona at CX Summit 2024! Register Now

Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

women_on_phone_with_blue_gradient.png

Good to Great: Crafting Killer Digital Experiences for Exceptional Results 

Digital interaction channels such as text/SMS, webchat, social messaging, and email have overtaken voice as the channel of choice for many consumers – and for good reason. In fact, according to the Five9 Customer Survey Index, 45% of customer interactions have shifted to digital channels globally, with a majority of customer interactions taking place through non-voice or digital channels.  

Placeholder image
Blair Pleasant

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

desk_with_city_hologram

6 Steps to Transforming Customer Experience in Financial Services

In the world of financial services, delivering exceptional customer experience is crucial. Learn more about the 6 ways to transform CX here at Five9.
Headshot of Anita Stein
Anita Stein Senior Field Marketing Director
three_agents_on_the_phone

Best Practices for Outsourcing Contact Centers without Compromising CX

Discover critical strategies to outsource contact centers effectively, ensuring high-quality customer experiences without sacrificing service standards.
Call agent

5 Ways to Differentiate Your Brand to Improve B2C Sales

The business to consumer (B2C) sales market is highly competitive. Ask anyone who’s worked in B2C sales, and you’ll hear how difficult it is to gain market share. But that doesn’t mean that you can’t put some differentiated sales and marketing strategies to work for you and your business. In this blog, we’re going to cover some key tips and strategies for improving B2C sales outcomes. But first, let’s get clear on a few things. 

CONGRATULATIONS in all caps with pink and blue background

A Night of Triumph: Five9 Shines at AVANT Special Forces Summit 2024

At the AVANT Special Forces Summit, Five9 took home three awards, including top CCaaS vendor with the highest NPS score. Breakout sessions on CX and AI and notable panel appearances stood out.
Female agent staring at computer.

Four Safe Applications Of Generative AI In The Contact Center

The following post was originally published by Forbes Technology Council, authored by Jonathan Rosenberg. Pioneer in the telecommunications industry with over 25 years of experience, Jonathan Rosenberg is currently the CTO and Head of AI at Five9.
Jonathan Rosenberg headshot
Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Blue background with automation symbol.

Deliver Contextual, Knowledge-Based Answers Across Your CX with GenAI

Say hello to Five9 AI Knowledge, our latest innovation to help businesses deliver seamless, knowledge-driven customer experience. Get ready to unlock smarter support, faster answers, and elevated engagement – read on. 
Yang Lin headshot
Yang Lin Lead Product Manager, AI Knowledge

Call 1-800-553-8159 to learn more about Five9

View Demo Icon

View Demo
Get a Quote Icon

Get a Quote
Chat Icon

Chat