What Is a Progressive Dialer?
A progressive dialer is an automated dialing system that places outbound calls for agents in a contact center. Progressive dialers work by dialing the next number on a call list after a set interval or as soon as an agent finishes a call. Managers set the length of the interval between automated dialing. Agents may manually initiate calls sooner or wait for the system to dial the call for them.
Benefits of a Progressive Dialer
There are several benefits to using a progressive dialer:
Creates a consistent pace
Reduces wasted time
Improves agent productivity
Increases efficiency
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