Five9 Customer Service Index 2020: Business Decision Makers

To understand the current state of customer service, Five9 partnered with Zogby Analytics to survey business decision makers (BDMs) about the state of customer service and support. This report helps navigate the rapid digital transformation that the entire business community is experiencing. It focuses on BDMs and highlights their views of customer service and engagement from the executive suite. 

 

Read the report for the survey results and to learn:

• The role customer experience, service, satisfaction, and loyalty play in today’s business environment
• Key insights of BDMs, including the top priorities of customer service leaders, companies’ perception of the customer service they provide, and the emergence of artificial intelligence in contact centers
• The business impact of various factors, including revenue growth, customer satisfaction and loyalty, streamlining operations, employee satisfaction, and digital transformation in the contact center
• What influences BDMs to buy a new product or service