Five9 Interaction Analytics

Five9 Interaction Analytics enables you to evaluate 100 percent of your calls to identify customer behaviors and interest in your products or services. You can use these insights to modify agent behavior while improving overall customer satisfaction and contact center productivity. 

Read this data sheet to learn: 

• How you can perform critical searches and automate your most time-consuming quality processes
• How to enable deeper insight into interactions by leveraging large vocabulary continuous speech recognition (LVCSR) technology
• How our interaction analytics help you quickly identify trends to improve service, sales, and marketing efforts