Five9 Blended Contact Center

The Five9 Blended Contact Centre allows agents to move easily between both inbound queues and outbound calling lists. Blended components work together on our cloud platform as a single system, eliminating the gap between inbound ACD functionality and outbound dialers. CTI and CRM capabilities are integrated to provide a seamless solution for both your agents and customers.

Read the data sheet to learn how the Five9 Blended Contact Centre:

• Ensures the optimal mix of agent productivity and customer experience by taking full advantage of the peaks and valleys in contact center traffic
• Enables you to reduce your operational costs, maximize agent productivity, increase revenue and conversions, cross-sell and upsell, and provide customers with exceptional experiences
• Enables you to listen to agents in real time for both inbound and outbound calls and benefit from unified real-time and historical reporting applications that deliver performance results across all your campaigns and agents