University Goes Remote Over the Weekend

The University of Akron is home to 20,000 undergraduate students focused on innovation, entrepreneurship, and economic growth. During the pandemic university employees were forced to work remotely, and this transition impacted the IT help desk that handles remote tickets for students. The university was using an on premises solution that was not optimized for remote work or cloud collaboration. 

Read the case study to learn how the University of Akron: 

• Quickly moved its contact center to the cloud so it could remotely support students
• Seamlessly integrated with multiple systems, including a leading unified communications platform
• Leveraged real-time dashboard reporting to gain valuable operational insights