Five9 Certifies ServiceNow Washington DC Release Integration

Five9 Success

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

April 9, 2024

Providing exceptional customer service is no longer a luxury but a standard for organizations to be successful. Companies are grasping for solutions that solve their business needs not only today, but also well into the future. The partnership between Five9 and ServiceNow — two industry-leading platforms integrated — elevates customer service operations.

At Five9, we understand the pivotal role that technology plays in CX and are constantly seeking ways to enhance our capabilities, improve customer experiences, and drive innovation. That's why we’re excited to share that Five9 has been certified with ServiceNow's Washington DC release.

How Can This New Release Benefit My Organization?

With this latest certification, Five9 has done the heavy lifting so you can do what you do best — run your business. The productized Five9 Adapter for ServiceNow ensures a seamless experience for both customers and agents across all channels. This facilitates self-service options, a unified interface, workflow automation, and AI-powered efficiencies with the capability to address intricate cases that necessitate complex workflow solutions. Five9 continues to power voice and contact center capabilities, seamlessly integrating with ServiceNow workflows and creating a single solution to navigate customer service interactions.

Paving the Way for AI-Powered Interactions

Empowering organizations to streamline customer interactions through automation, assisting live agents, and leveraging key customer data is key for both Five9 and ServiceNow. Through our integration, organizations can leverage Five9 Agent Assist to benefit from real-time intelligence through transcription, guidance cards, and call summaries, enhancing their effectiveness. By offloading low-value interactions, organizations can reduce service costs and expand their service capacity without increasing hiring needs.

Simply upgrade your ServiceNow instance to the latest Washington DC release without having to contact or involve the Five9 team.  

"Five9 is excited to announce the Washington DC release, bringing cutting-edge technology to our customers and empowering them to deliver exceptional customer experiences. The collaboration between Five9 and ServiceNow enhances customer experience for our joint customers. With advanced features and seamless integration with platforms like ServiceNow, this release elevates customer service to new heights, enabling organizations to streamline operations, reduce costs, and drive customer satisfaction,” said Five9 Senior Director of Product Management Dibyendu Roy.

“The partnership between human intelligence and artificial intelligence enables a new level of simplicity to drive better business outcomes. However, CEOs have a difficult challenge. They know they must invest in generative AI to realize its true potential, but they can’t sacrifice proper privacy and governance while they move quickly,” said ServiceNow Senior Vice President of Platform Jon Sigler.

Hear from the Five9 and ServiceNow Team

Join us at 12 pm PT on Thursday, April 25 as I’ll be sitting down with Five9 VP of Product Marketing Matt McGinnis and ServiceNow VP of Product Management Terence Chesire for a webinar called Elevating Customer Experience: Harnessing the Power of Five9 and ServiceNow. We’ll dive into ways contact centers and service organizations can streamline customer interactions, share success stories, and show how Five9 and ServiceNow help enhance operational efficiency and streamline business processes.