In the final installment of our Customer Service Metrics series, we will discuss our final two tips for determining whether your metrics are customer-centric or self-centric, and how that will impact your customers’ experiences.
It’s no surprise that bad customer service can make even the most understanding customer run for the hills. To avoid the horrors of bad customer service, below we are sharing our tips for empowering agents to provide great customer service.
“Don’t buy a lemon.” It’s one of the first things many people say when you talk about buying a pre-owned car. But what exactly is a lemon? And how do you ensure your new car isn’t one?
Have you ever called a customer support line, waited forever to talk to an agent and no one ever answers? Or you finally get through to someone who seems entirely lost when it comes to your question and has to put you on never ending hold to find the answer?
It was imperative for TEMPOE to find a new contact center solution, not only for its outbound dialing challenge, but also to address the agent productivity, call handling and IVR complications they faced. Thanks to Five9, they were able to accomplish their original objectives and more.
Your agents are a reflection of your brand. It’s important to give them the training, tools, technology, and positive environment they need to do their job effectively. Keep your agents happy or you’ll risk losing them, sometimes even in less than 10 days.
