At the AVANT Special Forces Summit, Five9 took home three awards, including top CCaaS vendor with the highest NPS score. Breakout sessions on CX and AI and notable panel appearances stood out.
Contact centers have a wealth of information on operational execution and customer behaviors. That huge amount of data is both a blessing and a curse. It’s a blessing that powerful insights can be distilled out of the data. It’s a curse that there’s so much data it’s like finding the proverbial needle in the haystack.
Five9 WFO, which will be a hot topic at our upcoming CX Summit, allows for easy staffing forecasts and an adaptable platform to avoid the stress of spreadsheets.