AI and Automation

Secular tailwind of the pandemic: Picking up the pieces for our Healthcare providers

AI and Automation

Thomas John, leader of the International Partner Team for Five9, looks at how IVA technology can transform Healthcare Providers #CX by embracing AI technology.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

How Financial Organizations Can Improve the Lending Journey with AI

Friction in complicated buyers' journeys, like home loans, might feel inevitable. But with the right technology, it doesn’t have to be.

Erin Wilson Dir., Technical Marketing

How SLED Agencies Can Improve Public Interaction

For the public, contacting state, local, or education (SLED) agencies has usually been a matter of finding the right number in a directory or navigating a lengthy list of IVR menu options only to reach a voice mailbox. As these agencies face the labor shortages and impacts of the Great Resignation, reaching a live person and getting answers can be even more frustrating.

Patrice DeLorey Director, Global Channel Development – SLED Vertical

Patrice manages partner relations within the State and Local Government and Education vertical for Five9 Sales and Marketing.

How AI will Shape the Future of Voice in CX

Whether it’s Siri, Alexa, or Cortana at home, or AI-powered virtual agents in the contact center, the way we interact and connect with each other and with companies now goes hand in hand with voice-based artificial intelligence.

Jess Shea ISV Partner Manager

Is your Public Sector Contact Center Prepared for Climate Change?

AI and Automation

Over the past several years, the words “natural disaster” have taken on new meaning.

Patrice DeLorey Director, Global Channel Development – SLED Vertical

Patrice manages partner relations within the State and Local Government and Education vertical for Five9 Sales and Marketing.

Closing the Metrics Gap with Agent Focus

AI and analytics help agents serve customers—and provide metrics on their performance.

Evolving Public Sector Self-Service for Next-Generation Citizen Experiences

AI and Automation

Learn how SLED agencies can deploy conversational AI technologies in practical, cost-effective ways to improve the citizen experience.

Patrice DeLorey Director, Global Channel Development – SLED Vertical

Patrice manages partner relations within the State and Local Government and Education vertical for Five9 Sales and Marketing.

How to Interview a Five9 IVA for a Role in Your Digital Workforce

AI and Automation

Five9 built an Intelligent Virtual Agent that knows a lot about itself. Richard Dumas explains how we created it – and how you can build an IVA that knows all about your business.

Richard Dumas VP of AI Product Strategy

4 CX Trends to Watch out for in 2022

It's critical for your business to understand the latest trends in the current customer experience landscape to kickstart the new year and exceed your contact center goals in 2022.

Thomas John VP Channels EMEA

3 Critical Metrics Most Contact Centers Aren’t Measuring

Here, we’ll look at three metrics that less than a third of contact centers are measuring. To better understand the story behind the numbers, we reached out to Robin Gariess, CEO and Principal Analyst at Metrigy, for her key takeaways.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.

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