One component of a successful digital transformation that should never be ignored is dedicated service and consistent engagement with your customer base.
Five9 was recently lauded by Aragon Research for its growing AI capabilities, citing the enormous potential ahead within the contact center for its value to customer experience.
I had the honor to participate in a panel, Stronger Together: Empowering Women's Impact in the Workplace, at Customer Contact Week (CCW) conference in Las Vegas. I was joined by Becky Jones, President at MosaiCX, Annie Weckesser, Chief Marketing Officer at Uniphore, and the panel was hosted by CCWomen founder, Sandy Ko. We explored our individual paths to pursuing a career in tech and how we view mentorship and empowerment in the workplace.
