Five9 Partner Success: Master Agent TBI Delivers Using the Five9 Platform
March 20, 2018
TBI, one of the nation’s leading third-party technology distributors, has partnered with Five9 for several years to deliver the cloud predictive dialer platform, agent desktop, campaign technology, local presence technology, chat and more.
“TBI has recently increased their momentum as a Five9 Master Agent sales partner. We look forward to continued collaboration and revenue growth as more end-user customers migrate to cloud contact center technology,” according to Mark Ervin, Director, Channel Sales at Five9.
A strategic advantage the partnership has provided is the integration with NetSuite and analytics to all businesses in TBI’s OmniCenter. These advantages give TBI comprehensive control of their business needs.
Because of the Five9 platform, TBI’s OmniCenter has been able to scale with the tremendous growth of their partner sales programs. TBI runs strategic campaigns with sales partners and carriers to grow their inbound and referral business, and Five9 has been involved with these programs since before the cloud became mainstream.
“Five9 is a leading provider and TBI has grown exponentially because of the scalability of the platform,” says Jeff Newton, VP Enterprise Sales & Engineering, TBI.
“Five9 has been a staple of our call center for over a decade. From multiple outbound campaigns running simultaneously to a sophisticated inbound program, our call center operations prosper with Five9. The Management tools are user friendly and offer unique user customization as well,” says Newton.
