Five9 Delivering on its CX Promise Globally with Salesforce

Five9 and Salesforce are two of the most recognizable names in the software industry and our partnership continues to generate interest and excitement in the contact center world. Five9 offers innovative cloud contact center technology, and Salesforce provides a complete best-in-class customer relationship management solution. We are changing the CX game for businesses to enhance their workforce, customer service and sales operations and reduce customer churn and help reduce operational costs.  

Watch what contact center leaders have to say about the importance of integrating Salesforce with your contact center, and how that integration eliminates barriers and provides better customer and agent experiences. It's no wonder we have over 1,300 global joint customers and why we are the number 1 CCaaS partner in this category! 

At the end of last year, we launched Five9 for Service Cloud Voice BYOT. This integration allows for a seamless and unified customer experience across all channels, whether through phone, email, chat, or social media through Salesforce Omnichannel. This means that agents can easily access customer data and interact with them in real time, leading to faster and more effective resolutions to customer issues. It also means that businesses can easily track customer interactions and gain insights into their behavior and preferences, allowing them to make more informed decisions about their sales and marketing strategies.