AI and Automation

Crossing the CX Boundary

A couple of weeks ago, I had the opportunity to be one of the team members who represented Five9 together with one of our partners in country, Nuveto, for the first time in a big industry event in Spain. The event was held in Madrid at the Kinépolis cinema, where we had the pleasure of positioning our brand, celebrating the 25th anniversary of EXPO Customer Relationship, IFAES.

Carolina Rodríguez Vásquez Marketing Programs Specialist

Carolina Rodríguez Vásquez is a Marketing Programs Specialist in the Five9 EMEA Team. Before joining Five9, Carolina was a Marketing Content Manager who has worked for various European companies. Carolina graduated from UNIR University with a Master’s in Business Administration in 2021.

Discover the Latest Five9 Product Updates

Five9 IVA Development Becomes More Powerful and More Collaborative

AI and Automation

IVA’s help contact center agents become more productive and improve both employee and agent experience, resulting in a happier customer experience.

Richard Dumas VP of AI Product Strategy

How AI can Help Deliver Personalized and Fluid Customer Experiences

The ways customers engage continue to evolve. There is a huge shift toward self-driven, conversational, and personalized experiences across every channel.

Srinivasan Raghavan Senior Vice President of Product Management (AI, Automation & Digital Products)

Build AI platform and products leveraging AI & Automation that includes Agent Assist, Intelligent Virtual Agents, Work Flow Automation, Digital Engagement(Chat & Chatbots, Email, SMS, Video)

How Automation Makes Patient Care More Personal and Efficient

AI and Automation

Get results by adding IVAs and automation to your patient communication strategy. Five9 makes it easy with our low-code IVA builder, which includes a library pre-configured healthcare tasks for booking appointments, test results, prescription management and more.

Erin Wilson Dir., Technical Marketing

Time to Lift Off from On-Premises and Move to the Cloud

AI and Automation

It’s time to leave the old legacy system, stop fearing change and move to the cloud for happier customers, employees and ROI

Suzie Linville Sr. Corporate Communications Manager

Sr. Corporate Communications Manager

How Five9 wins with Sandler

Learn from our retail case study how our strong partnership with Sandler Partners has helped us continue to win in the enterprise space.

Mikaela Adolphus Partner Marketing Manager, Channel Partners

Get Results: Say Goodbye to Bad IT Helpdesk Experiences

AI and Automation

Five9 Workflow Automation helps deliver simple and effective IT Support.

Erin Wilson Dir., Technical Marketing

How a Cloud Contact Center Can Elevate Healthcare

Improve your healthcare patient experience and streamline business operations by implementing a cloud contact center from Five9.

Kevork Hill Five9 Content Strategy Intern

Enhancing Customer Engagement Through Technology

Improve your customer engagement implementing updated technology.

Kevork Hill Five9 Content Strategy Intern

Five9 Knows Agent Assist

AI and Automation

Using Five9 Agent Assist provides agents with a helping hand to make their jobs easier. Check out how Agent Assist and other AI tools can help improve you customer's journey.

Sarah Joven Corporate Communications Intern

Intern for the Five9 Corporate Communications and Brand team, supporting media relations, thought leadership, and corporate blog programs.

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AI and Automation

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