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News Release

Five9’s Jake Butterbaugh Recognized as 2024 CRN® Channel Chief

Fifth consecutive award for Five9 channel leader signals accelerated market leadership in CX

San Ramon, CA, February 14, 2024 – Five9, (NASDAQ: FIVN) today announced that CRN®, a brand of The Channel Company, has named Jake Butterbaugh, Senior Vice President, Global Partner Organization, to the prestigious 2024 CRN® Channel Chiefs list, which recognizes the IT vendor and distribution executives who are driving strategy and setting the channel agenda for their companies.

Jake Butterbaugh brings more than 20 years of experience delivering innovative software solutions to new markets and establishing beneficial partnerships. Over the past four years, Butterbaugh and the Global Partner Sales team helped Five9 to become one of the top partner-influenced SaaS companies in the market. Partner-influenced new bookings increased from 28% to over 80% in 2023. The partner ecosystem has grown to more than 1,450 partners, including many of the most influential advisors, managed service providers, strategic CX focused consultants, systems integrators, and complimentary technology companies. Butterbaugh's focus is on the industry’s best routes to market and empowering partners to elevate their practices, jointly propelling the CX industry to unprecedented heights.

“It's a great honor to be included in this prestigious group of channel leaders. Our philosophy is rooted in the belief that cultivating a world-class partner ecosystem creates diverse avenues to success. Embracing the balanced routes-to-market model is foundational to our approach,” said Jake Butterbaugh. When we prioritize empowering partners through unparalleled enablement, tailored incentives, and programs rooted in integrity, we all win.”

The Channel Chiefs list, released annually by CRN, showcases the top leaders throughout the IT channel ecosystem who work tirelessly to ensure mutual success with their partners and customers.

“These channel evangelists are dedicated to supporting solution providers and achieving growth by implementing robust partner programs and unique business strategies,” said Jennifer Follett, VP, US Content, and Executive Editor, CRN, at The Channel Company. “Their efforts are instrumental in helping partners bring essential solutions to market. The Channel Company is pleased to acknowledge these prominent channel leaders and looks forward to chronicling their achievements throughout the year.”

CRN’s 2024 Channel Chiefs list will be featured in the February 2024 issue of CRN® Magazine and online at

Read more about Five9’s winning Partner Ecosystem and Jake’s leadership on the Five9 blog.

About Five9:

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,400 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide.

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About The Channel Company:

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 40 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace.   

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© 2024. CRN is a registered trademark of The Channel Company, LLC.  All rights reserved. 

The Channel Company Contact:
Natalie Lewis
The Channel Company


Media Contact:
Suzie Linville
Senior Corporate Communications Manager, Five9