Five9 GenAI Studio Wins Most Innovative Product at 2024 UC Awards
July 30, 2024
In an era where customer expectations are higher than ever, companies must prioritize building strong customer relationships to stay competitive and maximize revenue. It’s a transformative time for CX as companies continue to leverage innovative solutions and AI to enhance engagement, satisfaction, and loyalty. As AI continues to have a pivotal role in shaping the future of exceptional CX, we are proud to announce that Five9 GenAI Studio has been named Most Innovative Product at the 2024 UC Awards! This award reinforces our AI leadership and ability to introduce fresh, groundbreaking products that drive AI-elevated CX to our customers.
UC Today, the leading international news publication honoring excellence in UC and Collaboration technology, proudly hosts the UC Awards to recognize the brightest minds and groundbreaking innovations in the tech world.
Five9’s GenAI Studio epitomizes innovation by embracing a proactive approach to customer engagement. It enables customers to create, deploy, and test Generative AI prompts based on business-specific, contextual data. GenAI Studio also addresses organizational concerns around responsible AI with its ability to control the data that Generative AI can access and deliver more reliable outputs. This enhances customer satisfaction, boosts brand loyalty, and streamlines operational efficiency to drive tangible business outcomes.
“Five9's exceptional work in Most Innovative Product has helped push the category forward, and we are thrilled to see their accomplishments acknowledged at UC Awards 2024,” said Rob Scott, Publisher at UC Today.
The judging panel for this year’s awards was composed of some of the most esteemed experts in the field, including Zeus Kerravala, Analyst and Founder of ZK Research; Melissa Swartz, Founder of Swartz Consulting; and Blair Pleasant, President and Principal at COMMfusion. Their criteria focused on innovation, improved user experience, and superior execution, making this accolade even more significant.
