Getting Started with Natural Language Intelligent Virtual Agents

Intelligent virtual agents (IVAs) that leverage natural language technology can effectively handle routine contact center tasks while delivering more conversational self-service to customers. The entire experience requires less effort, which research has shown can have a major impact on customer loyalty. This eBook describes the many other benefits of natural language IVAs and provides a framework for realizing those results in your own contact center.

You’ll learn:

• How easy it is to deploy your first natural language IVA applications
• How to use those initial applications as a foundation for additional applications that will add value over time
• Insights about IVA application design and development gleaned from the experience of Five9 experts