Five9 UC Integration with RingCentral

Collaboration tools continue to evolve, and the cloud has become an avenue for businesses to select best-of-breed technologies to power their contact centers. With Five9 and RingCentral, agents are empowered to utilize internal subject matter experts (SMEs) across the organization to accelerate resolutions and improve the customer service experience.

Read this data sheet to learn:

• How Five9 integrates with RingCentral
• The importance of agents having access to SMEs
• How integrating CCaaS and UCaaS can improve first contact resolution (FCR)