TruConnect Leverages AI to Reduce Costs and Optimize Customer Service

TruConnect is an American mobile virtual network operator (MVNO) that sells mobile hotspots, smartphones, mobile data plans, and prepaid cell phone talk and text plans on the T-Mobile network. Committed to bridging the digital divide for underserved communities with affordable connectivity access, TruConnect partnered with Five9 during the pandemic to implement practical AI across its three contact centers.

Read the case study to learn how TruConnect:

• Increased agent engagement and productivity
• Reduced average handle time by 30 seconds
• Achieved a savings of 7.5% in the first year of using Agent Assist
• Benefited from the ability to work remotely