Introducing GenAI Studio: Click-to-Customise Generative AI for Your Contact Centre
In today's dynamic landscape, GenAI has emerged as a game-changer, revolutionising every facet of customer engagement. However, these features often come with predefined models and prompts that may not fully align with your organisation's unique needs or customer base.
Five9 introduces GenAI Studio, a transformative platform that unlocks the full potential of GenAI and delivers personalised customer interactions. GenAI Studio is a centralised hub for building, deploying, and testing GenAI-powered applications, offering unparalleled customisation, greater control, flexibility, and responsible AI.
In this webinar, we cover:
Why contextual data is the new gold for building GenAI models
Improving prompt effectiveness with dynamic integration with metadata
Customising Five9 AI Summaries with GenAI Studio
Leveraging the engine agnostic layer to use trusted models and data
