AGENT DESKTOP

Customer success starts at the agent’s desktop.

Agents have a lot of tasks to keep track of while doing their jobs. An omnichannel world can have them answering emails one minute and taking calls the next. They have to record each customer interaction in the customer system of record and do wrap-up work. And these are just a few of the tasks. With Five9 Agent Desktop your agents can use a single screen to do their job. No need to tab back and forth between applications—everything is right there.

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Boost Agent Productivity

Five9 Agent Desktop provides a simple, user-friendly agent interface with all the essential tools to create personalised customer experiences. A cloud-based solution, this call centre agent desktop software is ready to turn on and use so your team can make an impact right away.

With integration to the most popular CRMs Agent Desktop provides agents with a complete view of the customer journey and timely information when customers reach out to the contact center. This empowers the agent to provide extraordinary customer experiences.

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Woman customer support representative smiling at her desk smiling on a call

Empower Agents to Deliver a More Human Experience Regardless of Your Environment

Same Great Experience

Whether you deploy Five9 Agent Desktop Plus or a pre-built CRM integration, you get the same underlying technology to empower your agents to deliver exceptional customer service.

Extensible, Flexible Toolkit

The Five9 Agent Desktop Toolkit provides a rich, extensive framework of REST APIs, reference UIs, and other tools to embed agent functionality in custom or other CRM systems.

Unlock WFO Functionality

Increase agent productivity and improve performance by unlocking WFO functionality within Five9 Agent Desktop Plus. Give agents seamless access to view schedules and adherence, request time off, review evaluations, and more without having to leave their desktop app.

Single Intuitive Desktop

With Five9 Agent Desktop Plus your agents use a single screen to do their job so they can focus on the customer, not on their desktop.

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52% of consumers say that agent knowledge is a key factor impacting their satisfaction.

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Our agents fully grasped Five9 within days and they were more productive immediately.

Enable single screen experience across multiple applications, including WFO
Easily find information and effectively resolve issues

Communicate with customers across all channels
Escalate between channels
Combine channels in a single interaction
Guide customers to the right channels for quick resolution

Leverage out of the box integrations with Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk
Utilize WFO CRM Connectors to access WFO functionality from within the CRM interface for viewing schedules, adherence, requesting time off, shift bidding, evaluation review, and more
Bring your own CRM with the CRM SDK

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