How to Prepare Agents for a New Role in the Era of AI

Learn why and how AI is transforming contact center roles.

In this webinar, our CX experts will discuss how agents' roles in the contact centre are becoming more consultative as AI reduces tedious and repetitive tasks.

View our webinar to:

• Discover how technologies like chatbots and predictive analytics are reshaping customer service, and learn about the new responsibilities agents will undertake.
• Understand the importance of training agents to use AI to thrive in their new role in the age of AI.
• Hear from industry experts and get practical advice on integrating AI into your operations