ContactBabel Report: The UK CX Decision Makers’ Guide 2024

Based on insights from 212 UK organisations and over 1,000 UK consumers, this report provides CX and contact center professionals with: 

• What consumers say truly shapes their experiences — and where businesses may fall short 
• Preferred customer channels — and when they matter most 
• Why businesses are turning to AI — and whether their expected outcomes are realized 
• Key technologies delivering CX improvements today