Frost Radar™: European Contact Centre as a Service Market, 2023

Frost & Sullivan benchmarking report identifies the top enterprise cloud contact center providers in EMEA

Companies profiled in the Frost Radar™ are leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.

Five9 achieved a leadership position on the Innovation Index. The report notes that Five9 leads in the application of AI and automation in the contact center with an innovative omnichannel experience and new AI modules that dramatically improve contact center analytics for deeper insight. Five9 is also recognized for uptime capabilities that are among the highest in the market, its focus on innovation, and for providing easy and fast deployment.

Read the Frost Radar report to learn:

• The Frost perspective on reasons to consider Five9
• How CCaaS adoption varies across the different countries and regions in Europe
• The trends driving growth and innovation in the European CCaaS market