Building a Productive and Efficient Contact Centre

Broken processes, repeat contacts and escalations. These are all examples of problems that hinder contact centre productivity and impede efficiency.  

Due to time and resource restrictions, these chinks in the contact centre’s armour often go unaddressed, much to the detriment of the customer and employee experience.

Luckily, this webinar will provide everything from quick fixes to robust strategies, enabling contact centres to right these wrongs and bolster productivity.