Help more customers by equipping your agents with advanced visibility and connection via the Five9 UC Integration with Nextiva.
Agents can locate relevant back-office workers through a customizable, consolidated directory; view their availability status; and call, transfer, or conference with them on-net in just a few clicks.
Why Choose Five9 UC Integration with Nextiva
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Improved Collaboration
Five9 agents and Nextiva users can access a consolidated directory that allows agents to see Nextiva users’ real-time presence status.
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Seamless Movement
Five9 agents can click-to-call, transfer to, or conference with any Nextiva user as well as transfer calls to Nextiva call queues and auto attendants.
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Silo-Free, Toll-Free
Agents can transfer calls without incurring additional toll charges.
Enjoy Nextiva without compromising on industry-leading contact center features.
Resources to Help You Get Started
Five9 UC Integrations Overview
Enhance collaboration between agents and back-office workers and deliver exceptional CX to more customers.
Five9 UC Integration with Nextiva
Increase first call resolution and deliver a delightful, continuous experience.
Integrate Your Contact Centre and UC
Learn five reasons why integrating your contact centre and UC can help you deliver a delightful and intuitive customer experience.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
