Reduce Workload for Your Agents with AI and Automation
After-call work is an essential part of contact center operations, but it can also consume significant time, impacting agent productivity and your customer experience.
Five9 AI Summaries uses the same generative AI technology behind ChatGPT to summarise customer call transcripts in seconds. This AI summariser for call centres and contact centres saves up to 40% of an agent’s time and allows them to focus more on customers by removing the need to write call notes and summaries.
Find Quicker Ways to Help Your Agents Improve
For contact center managers to identify areas of improvement for their agents, they often must manually sift through hours of call recordings and notes. With Five9 AI Summaries, use call transcriptions to quickly analyze the quality of agent interactions with customers and provide actionable feedback.
Customize AI Summaries outputs with GenAI Studio
AI Summaries gives you the ability to easily optimize the output of your call summaries based on your business need. Craft and assess free-form prompts effortlessly, and seamlessly integrate them into AI summaries for enhanced customization. Enable tasks such as condensing call summaries, translating them, or capturing specific call elements such as call topic and result.
Use Cases
-
Reduce After-Call Work (ACW)
Free agents from manual notetaking with real-time transcriptions and automatic AI summaries.
-
Improve Summary Consistency
Leverage OpenAI GPT‘s large language models (LLMs) to create the same quality call summaries after every call.
-
Identify Coaching Opportunities
Provide contact center managers with insights that immediately surface customer trends so they can pinpoint quicker paths to improvement for agents.
-
Increase Compliance and Call Quality
Call summaries can help ensure that regulatory requirements are being met by capturing and storing the discussion during the call.
Agent Assist decreases Average Handle Time by 27% on average.
Resources To Help You Get Started
Five9 AI Summaries
Learn more about how Five9 AI Summaries uses generative AI to automate notetaking and reduce manual work for your agents.
Drive Higher-Value Customer Interactions
Use AI to lower costs, improve efficiency, and deliver extraordinary customer experiences that inspire loyalty throughout your contact center.
Five9 AI Summaries Interactive Demo
Explore an example of what AI Summaries looks like embedded directly within Five9 Agent Desktop.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
