“Cloud” continues to be one of the top buzzwords we hear in technology. Cloud computing, cloud-based solutions, cloud applications – it’s all about the cloud and the contact center is not immune.
The shift to the cloud is transforming the contact center and opening the door to the future of AI. As a result, we believe the era of great customer experiences is right around the corner.
In order to appreciate where we’re going, it’s important to look at how we got here. Over the next six weeks, we are going to reflect on the evolution of the contact center and take a peek into what the future holds.
Just like Google helps you find exactly what you’re looking for, Five9 Genius and Google Cloud Contact Center AI will help agents find exactly what the customer is looking for.
Penn Foster wanted to empower contact center leaders including managers, supervisors, and team leads to have more visibility and ownership of the student experience. With the help of Five9 and Oracle, they were able to accomplish this and more.
As you can imagine, data security is key for us. Being GDPR compliance gives businesses a unique advantage. At Five9, we have our own team that is concentrating on security, compliance and other rules and regulations.
Customer interactions have drastically changed in the last couple of years. Today you see more interaction channels, more convenience, more devices - most can relate to always-on.
