The contact center industry is at an inflection point right now in its transition from premise based to cloud based. Analysts estimate that around 10% of contact center seats are now cloud based, and it is accelerating.
To get all the benefits outlined in the Aberdeen survey results and much more, you have to have an intelligent contact center. The first step to creating an intelligent contact center is quite obvious – you’ve got to move to the cloud.
In the fast pace world of technology, it is often nice to be able to take a moment and check in with our customers to see the immediate impact of moving to the cloud and how Five9 supported them throughout the process.
Five9 is proud to share that Verint has named Five9 its Cloud Partner of the Year. The annual recognition honors one Verint partner for outstanding achievement in customer engagement, and for collaborative approaches in helping organizations achieve business goals, revenue objectives and growth.
Talking about improving your customer experience is meaningless if you don’t have appropriately integrated systems and applications to deliver the experience. Your agents need contact center, CRM, WFO, and UC/collaboration integrated in order to deliver world-class customer service.
“Don’t buy a lemon.” It’s one of the first things many people say when you talk about buying a pre-owned car. But what exactly is a lemon? And how do you ensure your new car isn’t one?
Have you ever called a customer support line, waited forever to talk to an agent and no one ever answers? Or you finally get through to someone who seems entirely lost when it comes to your question and has to put you on never ending hold to find the answer?
Today alone, 4,754 people in the United States will be diagnosed with cancer. That is a statistic that cannot be ignored. Being a two-time survivor of cancer, I know firsthand that it can be beat.
They say all good things must come to an end – and our summer series is no exception. Thank you to everyone who has journeyed with us over the last four weeks as we reflected on the contact center of the past, present, and future.
Cloud contact center or Contact Center as a Service (CCaaS) has become increasingly popular due to its improved speed, efficiency, flexibility, lower cost, as well as the ability to drive better experiences for both, customers and agents.
