With all the big announcements at Ignite, we figured we’d revisit the fact that your customer and sales teams need the whole picture at their fingertips, regardless of what technology you use to provide that customer experience.
Latin American countries tend to be 4 or 5 years behind developed regions in adopting new technology. Nonetheless, there is a growing interest in improving customer experience through cloud services. Raphael Spinelli, CEO of Optimi Solutions, fills us in on the current landscape of cloud tech in Latin American countries.
Five9 CX Summit is just a matter of weeks away! With over 30+ sessions covering everything from the latest trends, technologies and Five9 products, it’s guaranteed to be a must-see.
Have you ever called a customer support line, waited forever to talk to an agent and no one ever answers? Or you finally get through to someone who seems entirely lost when it comes to your question and has to put you on never ending hold to find the answer?
Contact centers are a wealth of data. But unfortunately, they're not always utilized that way. And more importantly, those insights are rarely used to deliver a great customer experience.
Remember analysts estimate that only around 10% of contact center seats are now cloud based – however this is quickly escalating. If you aren’t already convinced it’s time to update your on-prem contact center solutions, these last three benefits of moving to the cloud should do the trick:
Now that we have covered the not so surprising benefits of cloud, it’s time to dig into the good stuff. Interestingly enough, all five reasons are based on a simple truth: true multi-tenancy brings true benefits to all tenants.
In Part 1 of our Reasons to Move to the Cloud Series, we covered the first five of our ten unsurprising reasons you need to move your contact center to the cloud. Let’s be honest – we didn’t share anything groundbreaking. They were all pretty much table stakes in cloud tech. These next five benefits are unsurprising, but are particularly relevant to contact center:
