Skip to main content

AI and Automation

Placeholder image

Jonathan Rosenberg: How AI Impacts the Contact Center

Recently, Jonathan sat down with John Furrier, Co-CEO at theCUBE, to discuss his move to Five9, the cloud, and the future of the contact center. Below Jonathan shares what AI means for the contact center:
Placeholder image

Five9 at the Future of Work Expo

In two short weeks, Five9 will be heading across the country to Fort Lauderdale, Florida for the 2019 Future of Work expo!
Placeholder image

Why I Chose Five9

I’m pleased to announce that I’ve decided to join Five9 as CTO and Head of AI. I had many options for where I could go, and the decision to go to Five9 was a carefully measured one. Let me explain why I went there.
Placeholder image

Summer Series: Evolution of the Contact Center Wrap-Up [Part 5]

They say all good things must come to an end – and our summer series is no exception. Thank you to everyone who has journeyed with us over the last four weeks as we reflected on the contact center of the past, present, and future.
Placeholder image

Summer Series: AI and the Contact Center of the Future [Part 4]

Artificial Intelligence can be a game changer by taking the burden off the customer, enabling an amazing experience. AI is here – and soon will transform every part of the contact center.
Placeholder image

[Video] Five9 CEO, Rowan Trollope, Introduces the New Integration with Google's Cloud Contact Center AI and Five9 Genius

The shift to the cloud is transforming the contact center and opening the door to the future of AI. As a result, we believe the era of great customer experiences is right around the corner.
Placeholder image

Five Levels of Contact Center Agent Augmentation

The evolution of the contact center will likely be similar to other industries where AI is automating manual activities like self-driving cars.
Placeholder image

Summer Series: Welcome to the Evolution of the Contact Center [Part 1]

In order to appreciate where we’re going, it’s important to look at how we got here. Over the next six weeks, we are going to reflect on the evolution of the contact center and take a peek into what the future holds.
Placeholder image

AI and the Future of the Contact Center

Today’s modern contact center has a broader, more strategic role; namely to provide stellar customer experiences, drive up customer loyalty and increase revenue.
Placeholder image

[Webinar] 5 Stepping Stones to Practical AI in the Contact Center

I will join Sheila McGee Smith, renowned contact center industry analyst, for a lively discussion about how you can prepare your organization to take the next step toward implementing practical, business outcome-driven AI capabilities in your contact center.
Subscribe to AI and Automation

Call 1-800-553-8159 to learn more about Five9