AI and Automation

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years, Pt. 3

Check out more of Rowan Trollope's thoughts on the intersection of AI and humans in contact centers by listening to the latest episode of That’s Genius!

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope, Part 2

AI and Automation

On today’s episode of That’s Genius! podcast, Michael Rose continues his interview with Five9 CEO, Rowan Trollope, as they discuss what the future holds for the contact center in an increasingly automated world.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

[PODCAST] How AI Will Provide the Ultimate Contact Center Experience

AI and Automation

When you think “contact center,” you probably think of static scripts. And being put on hold. But all that is about to change.

Michael Rose Senior Director, Brand and Corporate Communications

[PODCAST] The 2 Questions You Must Ask Yourself Before Launching Any AI Product

AI and Automation

What’s the strategy? A simple, but unmissable question for every product launch.

Michael Rose Senior Director, Brand and Corporate Communications

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope

AI and Automation

Is your AI intuitive enough that customers actually look forward to engaging with your call center? If not, don’t worry. They will be--it’s only a matter of time.

Kendall Taylor Corporate Communications Manager

What Drives Brand Loyalty?

Customer experience has been increasing in importance across the business landscape for the past decade. It’s no longer enough to have a phenomenal product or service – the experience customers encounter along their journey has become paramount.

Ryan Kam Chief Marketing Officer

Ryan Kam is chief marketing officer at Five9, responsible for stewardship of the Five9 brand, and all aspects of marketing. Ryan is a passionate marketing leader who has elevated some of tech’s most storied brands, grown and managed industry leading award-winning marketing teams.

When Is Too Much Technology Bad?

AI and Automation

With artificial intelligence taking the forefront of most industries, what is next? Will there be a time when too much technological innovation is bad?

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

At Five9, We’re Excited about Agent Assistance!

AI and Automation

This week marks a real milestone in the application of Artificial Intelligence (AI) to the modern contact center. On stage at Google Next, and on the show floor, Salesforce is showing off the three-way integration between Google’s Contact Center AI product, Five9, and Service Cloud.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Does CX Really Matter?

I spoke a few weeks ago at CCW2019 in Berlin about “The Voice of the Customer.” In essence, we discussed if CX is still important and how should organizations strive to continuously improve their customer experience offerings from their call centers, and how it measuring up towards today’s customer expectations.

Michael Rose Senior Director, Brand and Corporate Communications

Why an Integrated Contact Center is Critical for Customer Experience

Talking about improving your customer experience is meaningless if you don’t have appropriately integrated systems and applications to deliver the experience. Your agents need contact center, CRM, WFO, and UC/collaboration integrated in order to deliver world-class customer service.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

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